Since the update, all of the clothing collections I bought are gone?

Question:

Since the update, all of the clothing collections I bought are gone?

Answer:

There are a few things you can try:

• Have you tried closing down the app completely and restarting the device? Did the items then appear in your inventory?
• Have you tried to uninstall and then reinstall the Fashion AR app?
• Are there any new updates available for Fashion AR on the Apple app store? 

If you’re still having trouble, please contact us through the app by pressing the question mark icon (?), or email [e-mail]